Last Updated 17/11/2024.
Attention oz customers:
purshases at your own risk, We are not responsible for undelivered packages
Thanks for choosing us. As our products are manufactured overseas, there is a 1% likelihood of products being faulty. As such we are unable to take full responsibility for any defects or issues that may arise with your order. By proceeding with your purchase on our website, you acknowledge and accept full responsibility for your order. We appreciate your understanding and cooperation.
In the event of any issues with your order, such as incorrect items being dispatched, please let us know as soon as possible for us to resolve in a timely manner. We offer replacements or refunds for items that are returned within 14 days of purchase, provided they are in the same condition as we sent and are properly sealed. Your satisfaction is our priority.
Damaged or Missing Orders
If you have not received your order within 48 hours or for any damaged products, please contact us at support@tysonpuff.com within 48 hours. Our team will promptly dispatch a new order to address the issue.
I received the incorrect order or my product is faulty. How do I return it?
Please send us an email as soon as you receive your order and we send you out a Reply Paid label to post it back to us and we will send a replacement. Please ensure products remain sealed.
How to Return
Contact us at support@tysonpuff.com with your order return request, and we’ll provide an official return number. Clearly write this number on your package in multiple places.
Shipping costs for returning items are the buyer’s responsibility. Return the orders to the address provided on email. Replacements will require a 14-day processing period from receiving the return package.
Canceling an Order
Our orders are processed immediately. If you wish to cancel an order, we recommend following the return process. For queries, contact our team at support@tysonpuff.com, and we’ll assist with the return process.
We retain the right to make changes to our return and refund policy at any time. Any modifications will be promptly updated on this page.